The Planet Cultivates a Customer-First Atmosphere
At The Planet, we understand that customer support has to be "customized" to maximize its benefits and that one-size-fits-all support no longer satisfies your needs. That's why we offer multiple levels of support that give you the flexibility to choose what works best for your business.
- Maximize speed to deployment and scalability by utilizing our Ready To Go Servers™ and instant network bandwidth expansion capabilities
- Ensure faster problem resolution with our technical experts and escalation procedures
- Minimize risk and complexity by relying on our built-in support procedures
- Optimize your IT performance and availability through proven processes and the support of seasoned professionals
The Planet's Call Center
Our Call Center is located in our Houston headquarters office. With a staff of customer service representatives accessible 24/7, you can be sure that we are always available to help you. To provide the best customer service, our representatives work closely with their supervisors and managers to evaluate ticket, support chat, and phone performance in weekly reviews. If you've ever got a problem, our experienced support representatives are always available to help you solve it.
Experienced/Expert Customer Service Professionals
Our customer support professionals, recognized as some the industry's best and brightest, give you instant access to expert advice backed by the following professional certifications that include:
- Security certifications — CISSP, SSCP
- Microsoft certifications — MCP, MCSA, MCSE
- Red Hat certifications — RHCE, RHCT
- Cisco certifications — CCNA, CCDA