Complete Administration Services For Hosting Solutions
 With The Planet's Enhanced Support, you get an added layer of support options. Besides our free Built-In Value Support you can choose from a variety of systems administration services and automated tools, and our exclusive 100% uptime Tier 4 data center assurance.
Web-based “Fast Track” Ticketing System
At the Planet, Technical Support is always open for business, as close as your keyboard. Sign-in through Orbit, our customer support portal, and click on "Support Ticket System." Our "Fast Track" message center will route your request to the right person, right away. Whether you log-on to report an incident or request a manual reboot, we'll quickly put a resolution in motion.
Full-fledged Phone-based Support
Beyond simple incident reporting, your team has open help desk privileges with a qualified support technician. Call anytime, any day for help with crafting a troubleshooting strategy, analyzing scenarios and implementing comprehensive solutions to complex problems.
Web-based Live Support Chat
You have instant access to our skilled Support Team through The Planet's Live Chat system to quickly report incidents, discuss previously reported incidents, or request assistance.
The Planet Enhanced Support SLA
As the leading On Demand IT Infrastructure provider, The Planet’s Managed Service Level Agreement (SLA) assures you 100% uninterrupted network and power availability, and 100% uptime on redundant Internet connectivity. Just another example of our commitment to your success.
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24x7x365 Remote Hands and Eyes
Our data center technicians are always on-call and on the move if the need arises to process a reboot or restore remote connectivity.
Automated & Manual Reboots
Through Orbit, you can trigger a remote reboot of your server. For more individualized attention, you can also click through to request a manual reboot.
Uptime Monitoring
Our IP Alert System constantly pings each server and, per your standing instructions, alerts your team or notifies our staff to activate pre-established incident escalation procedures.
Resource Monitoring
We monitor your system’s processor and memory against parameters you set, and alert you anytime utilization strays from the mark.
Application & Process Monitoring
In addition to your being able to monitor port-based applications through Orbit, we can alert you when any application on your pre-established list is down.
Network-Based Security Protection
We constantly monitor your system and protect against distributed denial of service (DDOS) attacks using a series of third party tools for layered and coordinated fortification of your server’s network environment.
Bandwidth Monitoring and Tracking
Through Orbit, you can continually track bandwidth allocations and usage on a per-server basis. Real-time graphs and limit-approach warnings help your team manage to optimum levels, and reports are archived for trend analysis and decision-making support.
Automated OS Updates
As updates to your operating system are released by the vendor, The Planet tests and certifies them before pushing them out so you are assured of system reliability and functionality.
On Demand Vulnerability Assessments
Application code changes, server updates, software additions and configuration changes can all lead to security problems. Through Orbit you can request a Vulnerability Assessment that will alert you to any detected security problems, and will propose changes to resolve them.
Open Access to Knowledge Base
We freely share our technical expertise and customer support experience to help you solve everyday server problems. Our dynamic, up-to-date database contains hundreds of current and relevant articles written by support professionals, and can be searched by keyword or category.
Systems Administration Services
When you need the technical resources, our highly experienced support staff is ready to step in. Rely on us to efficiently troubleshoot issues and deliver these critical functions.
OS Configuration and Hardening
This one-time setup service puts basic security checks in place, beyond those offered by the delivered OS installation, to lock down your operating system and lay the groundwork for uninterrupted access to critical applications.
Control Panel Support
If you opt for control panel software on your server we can assist with setup, install updates and patches and help you troubleshoot any issues.
Support for Popular Third Party Applications
We are always ready with answers to your questions, here to help you troubleshoot and configure a wide range of third party applications, including Apache, BIND, MySQL, IIS and others. To start the conversation, just submit a Support Ticket.
Anti-Virus Protection
Get F-Secure anti-virus protection for your server, our Security Support Team will install and configure it to automatically scan your server and accept virus definition updates as they are issued.
Advanced Escalations for Reactive System Monitoring
This service puts our IP Alert system into action and gives you strict control over all advanced escalations. You can establish incident-specific escalation procedures on a per-server basis, including instructions to restart, address configuration issues or follow other procedures you specify for monitoring alerts.
Questions? Give us a call, toll-free 866-325-0045,
OR, chat now with one of our customer service representatives.
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Customer Login
1(866)-325-0045
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