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Support Brochure

Built-In Value Support
At no extra cost---only from The Planet.

Regardless of the server* or solution you choose with The Planet, you can breathe easier with Built-In Value Support. No additional cost. Lots of extra value.

Every self-managed server* and every solution comes complete with invaluable technical support at no extra charge. Our Built-In Value Support delivers a dozen key support benefits - including our commitment to 99.90% uninterrupted power and network availability.

Click Here to learn more about The Planet's Built-In Value Support.

Click to learn more about The Planet's OS and Control Panel Software Support.

Enhanced Support
Deliver peace of mind.

The Planet understands the value of your time. With Enhanced Support from The Planet, we reduce your time spent on routine server administration and securing your server with a team of technical experts.

Backed by experienced, highly dedicated professionals and our assurance of 100% uninterrupted power and network availability, Enhanced Support allows you to focus on your strategic business goals.

Click Here to learn more about The Planet's Enhanced Support.

Professional Services On Demand

Need extra technical assistance on occasion or on schedule? Our Professional Services team is available to assist with custom configurations and software installation at competitive rates. We can provide you with a custom quote upon request. Call 866-325-0045 ANYTIME or email us at serversales@theplanet.com.

The Planet gives you the ideal combination of free Built-In Support and Enhanced Support to meet your comprehensive needs and ensure the success of your business.



Orbit™ Customer Portal makes server management easy and convenient

Orbit™ —The Planet's customer portal, leads the industry in simplifying account and server management for our customers. With over 60 features, customers have direct access to bandwidth graphs, remote reboot (where available), console access, trouble tickets, DNS management, account information, backup systems, security tools, and much more. Orbit is designed to enable easy-to-use remote server management for maximum customer control.

Orbit™ Customer Portal

Our Community Forums let you leverage the experience of our user base

The Planet has a community of customers who share best practices, tips and tricks on hosting servers. Often times, our customers are able to find the answer to problems by searching or discussing with others. We encourage you to check out our forums to see if others have run into similar issues.

Find our forums at http://forums.theplanet.com.



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