Alpha Server Monitoring & Security
Maximize your Alpha Advanced Service value by purchasing Alpha Server Monitoring and Alpha Server Security together. These essential advanced services will ensure that your servers are continuously monitored, patched and hardened by our team of hosting experts.
Key Benefits of Alpha Server Monitoring & Security Bundle
Rapid Response to Service Disruptions
The Alpha Advanced Service Team monitors your servers and key processes 24x7, and ensures rapid notification of any extended service disruption.
Customized Remediation
In the event of any service disruption, the Alpha Advanced Service Team immediately swings into action and follows your predefined escalation procedures.
Industry Best Practices Based Security
The Alpha Advanced Service Team will harden your system from security threats based on industry best practices for system security.
Malware Protection, Intrusion Detection and Firewall
The Alpha Advanced Services Team will deploy SymantecTM Endpoint Protection to stop malware (such as viruses, worms, Trojans, spyware, adware, bots, zero-day threats and rootkits) and provide IDS and Firewall protection.
Ongoing Server Security Management
Beyond server hardening and protection, the Alpha Advanced Services team helps you stay secure by providing security patch management and monthly vulnerability reports.
On-Demand Server Security
The Alpha Advanced Service Team is always on the ready to resolve issues discovered from our regular systems audits or any security related issues affecting your managed servers.
Managed Abuse Complaint Resolution
The Alpha Advanced Service Team will act as your first line of defense for all abuse complaints – quickly and efficiently handling AUP policy violation reports so that your servers can stay online.
Services included with the Alpha Server Monitoring & Security Bundle
- Server polling every 5 minutes
- Monitor up to 15 services
- Custom escalation procedures as designated by you
- Reactive human response to reboot and restart failed services
- Monthly uptime reporting
- Initial server deployment security hardening/audit
- Monthly operating system & control panel updates (patch management)
- Monthly security audit (internal and external scans)
- SymantecTM Endpoint Protection deployed and configured
- Monthly report for ongoing server security audits
- Managed Abuse incident resolution
- Unlimited troubleshooting for server security related incidents
Alpha Server Monitoring & Security