Proactive Monitoring Anticipates and Prevents Problems
Monitoring means more than reactively responding to "system down" alerts. A solid monitoring foundation delivers the necessary reports and analysis to anticipate when to expect an issue, whether it's scalability or system instability. By applying the Anticipation Advantage methodology, we take proactive steps to stay on top of the minor symptoms before they have a chance to become larger problems.
The Anticipation Advantage Methodology for Monitoring Services
At Planet Northstar Managed Hosting we make monitoring a primary function of proactively managing your systems. We use best practice recommendations based on industry expertise to help guide us on the key attributes to monitor. This information is then integrated into a run-book specific to your business.
We develop your monitoring strategy by first building an escalation procedure that calls on your Planet Northstar Managed Hosting team as the first line of defense for alert events. We identify relationships of monitored systems, and define components to monitor as well as proper monitoring thresholds. We also identify custom logs to monitor and develop customized remediation plans.
Once your monitoring system is in place, we stay on top of the generated events and follow the escalation procedures and run-books specific to your plan. We keep you informed throughout the alert and remediation process. Plus, we proactively assess monitored data to intelligently predict and prevent system bottlenecks. And, we continuously measure the effectiveness of our monitoring systems and provide scalability foresight based on monitoring trends that we help you identify.