Flexible On-site Services and Expertise

The Planet’s experienced, certified hosting experts are always standing by and ready to address your administration needs with remote hands and eyes as well as more advanced services. At The Planet, you only pay for the help you need, and the choice is yours. Call on us only when you need us – we'll be there.

Remote Hands and Eyes

Remote Hands & Eyes services are provided to every colocation customer, with 24x7 data center expertise and assistance on demand. Our certified colocation engineers can access equipment immediately, minimizing your costs for technician visits and rapidly addressing hands-on needs in an emergency when speed is critical. You also have the option to purchase specific routine support and maintenance tasks if desired.

Advanced Services

While Remote Hands & Eyes assures basic on-site first-line maintenance and support, The Planet gives you the flexibility to add special advanced services as needed. Our Colocation Advanced Services monitoring, security and administration modules can conveniently supplement the administration and maintenance of your colocated equipment. These Advanced Services let you create the optimal management plan for your business, lowering your operational costs and improving the security and availability of your colocated environment.

Professional Services

The Planet has an experienced staff of certified engineers available to help you with any specific project or tasks you may need in trouble-shooting or managing issues in your colocated IT infrastructure. Services can be billed on an hourly basis or through a service contract customized to your specific requirements.

Learn about everything you get Data Center Colocation from The Planet.