Overview

The Planet strives to provide its customers and website users with the information they need to ensure that their use of our website, computer network, products and services is in accordance with the policies and restrictions we place on their use. Your understanding of the terms and conditions governing the use of our website, computer network, products and services and your cooperation in policing those persons that may be violating these terms and conditions will ensure that all of our products, services and computer network resources are used in a manner that maximizes their availability to our customers and website users.

Legal Terms & Conditions

This webpage contains important information regarding the terms and conditions that you and our customers must agree to in order to use our website and computer network or purchase our products and services.

Each user of The Planet’s website and computer network and each customer that purchases any product or service from The Planet must agree to the following terms and conditions and all such use and purchases are subject to and contingent upon your acceptance of these terms and conditions. Please carefully review the information below .

• Acceptable Usage Policy (“AUP”)
• Terms of Service (“TOS”)
• Service Level Agreement (“SLA”)
• Privacy Policy
• Domain Name Registrant Agreement
• Domain Name Dispute Resolution Policy
• Registry-Registrar Agreement

Please note that The Planet reserves the right to amend, alter, modify or replace, from time to time, all or any portion of the terms and conditions set forth above.

If you have questions regarding these terms and conditions, please email The Planet’s Legal Department at legal@theplanet.com .

Violations & Complaints

As a provider of hosting services, The Planet provides resources with which our customers host thousands of websites. Please note that The Planet is not responsible for the content that customers publish on their websites nor can we police each and every webpage that is published using our resources. As such, we encourage you to report any potential violations of the law, our terms and conditions or the rights of others, using the resources set forth below. We will attempt to respond to, investigate and resolve each complaint we receive from you. Complaints may include reports of trademark infringement, copyright infringement, spam, phishing, fraud or hacking. Please carefully review the following information to ensure that your complaint is directed to the proper Planet representative — your failure to do so may delay or prevent our response to your complaint.

Potential Trademark & Copyright Violations

If you believe that a person is using our products, services or computer network to violate your copyright, trademark or other intellectual property, then please direct your complaint to copyright@theplanet.com . Please note that if you are submitting a notice of a copyright violation, you must comply with specific procedures in order to require The Planet (or the applicable service provider) to address the alleged violation. For more information regarding the procedures for filing a complaint under the Digital Millennium Copyright Act please click here "DMCA".

Please note that our Legal Department (and not our Abuse Department) handles all complaints regarding potential violations of trademarks, copyrights and other intellectual property rights — please do NOT direct these complaints to our Abuse Department — doing so may delay or prevent our response to your complaint.

Spam, Phishing, Fraud, Hacking and Other Abuse Complaints

If you have a complaint regarding potential spam, phishing, fraud, hacking or other violations of our AUP , please direct those complaints to abuse@theplanet.com .

Our Abuse Department is trained to respond to, investigate and take remedial measures regarding spam, phishing, fraud, hacking or other violations of our AUP — please do NOT direct these complaints to our Legal Department — doing so may delay or prevent our response to your complaint.

Customer Information & Requests for Information

The Planet strives to protect its customers’ information and personally identifiable information stored on or transmitted through its computer network. Please carefully review our Privacy Policy . Ordinarily, The Planet will not disclose any confidential information, including customer information or information stored on or transmitted through our computer network, except when (i) required pursuant to a valid court order or subpoena, (ii) we believe the disclosure of such information may prevent bodily injury or death or serious harm to a person or their property or (iii) as otherwise required by law.

All inquiries regarding the production of information or compliance with court orders or subpoenas should be directed to The Planet’s Legal Department at legal@theplanet.com or faxed to our Legal Department’s compliance representative at (214) 782-7756.

Please note that our Legal Department (and not our Abuse Department) handles all inquires regarding the production of customer information or other confidential information — please do NOT direct these complaints to our Abuse Department — doing so may delay or prevent our response to your complaint. Representatives outside of The Planet’s Legal Department are not authorized to disclose any such information.

 Print This Page